Invoices
What an invoice carries, how VAT is applied, where to find your invoices, and how to change the details that shape them.
Billing is per organisation. Each organisation has one subscription, opened when the organisation is created, and every invoice issued to it stays listed on the billing screen.
Two things shape an invoice: your organisation's country and its VAT number. Together they decide the VAT treatment.
Find your invoices
- Open Billing.
- Invoices are listed newest first, with number, issue date, status, VAT treatment and total.
The list has no cut-off date and no page limit, so an old invoice does not drop off it.
Invoices are visible to owners, administrators and members with the billing role.
What is on an invoice
- A sequential number, allocated without gaps
- The period it covers, the date it was issued and the date it is due
- Its lines. A line is one of five kinds: a plan, additional storage, extended backup retention, a fixed IP, or a prorated plan change
- The net amount, the VAT and the total. The database refuses an invoice where net plus VAT does not equal the total
- The VAT treatment, the country and rate it was charged at, and the sentence explaining it
No line is ever negative. A credit, such as the unused part of a plan after a downgrade, is a credit note: a separate document with its own number, which refers to the invoice it corrects and leaves that invoice unchanged.
An invoice issued for a plan change is due 14 days after it is issued. An email goes out when an invoice is issued, naming the invoice and its due date.
Is there a free trial?
No. Every service reserves dedicated CPU, memory and storage the moment it’s created — capacity no other customer can use. That guarantee is why a payment method is required to start.
VAT
The treatment follows the country on your organisation and the VAT number held for it:
| Where you are | Treatment |
|---|---|
| Lithuania | VAT at the Lithuanian rate |
| Another EU member state, VAT number validated against VIES | Reverse charge. No VAT is charged and the invoice says why |
| Another EU member state, otherwise | VAT at your country's rate, declared through the One Stop Shop |
| Outside the EU | No EU VAT |
A reverse charge needs a VAT number and a VIES consultation reference. Without a reference, an EU business outside Lithuania is charged VAT at its own country's rate. We chose that direction deliberately: overcharged VAT is corrected with a credit note, while a supply zero-rated on an unchecked number leaves the tax liability with the issuer.
Change the details that shape an invoice
- Open Billing.
- Find VAT and invoicing details.
- Edit the VAT number.
An owner or an administrator can change it. A member with the billing role can see it and cannot change it, and the screen says so beside it.
The billing country is chosen when the organisation is created.
A change applies to invoices issued after it. An issued invoice keeps the VAT treatment and the rate it was issued with, whatever changes later.
What you will see
Each row carries its number, issue date, status, VAT treatment and total. A reverse-charged invoice carries the sentence that explains why no VAT was charged, which is the sentence your own accountant will ask for.
Troubleshooting
You were charged VAT and expected a reverse charge. A reverse charge needs a validated VAT number with a VIES consultation reference. Add the number under VAT and invoicing details; the treatment applies to invoices issued afterwards.
An invoice has the wrong VAT treatment. An issued invoice is not edited. A correction is a credit note against it, which is a separate document with its own number.
You cannot edit the VAT number. The billing role can see it and not change it. An owner or an administrator can.
You cannot see billing at all. Developers and viewers have no billing access. That is the role, not a fault.
An invoice went unpaid. Nothing is deleted because an invoice went unnoticed for a week. See payment failures.